Frequently Asked Questions

Refundees combines cutting-edge AI with seasoned financial services professionals to recover your stolen funds—fast and hassle-free. Our proprietary AI scours the web, blockchains, and banking networks to pinpoint your money, then our experts deliver bespoke recovery reports and negotiate directly with institutions on your behalf. Once located, we transfer your funds into your secure wallet or bank account—usually within 7 days—while you receive clear, jargon-free updates at every step. You pay nothing until we successfully recover your money, and then only a 5 % success fee applies. Backed by ex-FCA regulators, Financial Ombudsman adjudicators, and senior banking leaders, Refundees ensures you’re in the most capable hands.

While every case is unique, our AI-driven process is designed for speed. Most clients see their funds returned in 7 days or less once we submit our recovery report. In rare, complex situations—such as cross-border transfers or intricate blockchain tracing—it can take up to 14 days. Regardless of timing, we’ll keep you informed with real-time updates at every step.

Absolutely. We operate under strict FCA regulations and are registered with the Information Commissioner’s Office for data protection. Your privacy, safety, and trust are central to everything we do. Our systems are secure, and your data is never shared without your consent.

Making a claim with Refundees takes less than 1 minute—seriously. We’ve made the process lightning-fast, effortless, and secure so that anyone can start their claim immediately, without stress or confusion. Here’s how it works: Submit the Form (Takes Under 60 Seconds) Just answer a few quick questions—no downloads, no documents needed to begin. Our system instantly scans your case for refund potential. We Get to Work Instantly As soon as you submit, our AI-powered systems begin processing your case and flagging key indicators. Behind the scenes, we’re already preparing your complaint—accurately and aggressively. You Relax, We Handle the Rest You’ll be assigned a real case expert who will manage everything on your behalf. We deal with your bank, payment provider, or any third parties—while you stay updated and in control. Maximum Refund, No Upfront Cost We only get paid when you do. If we don’t win, you don’t pay—simple. If we do, our success fee comes from your recovered amount, never out of pocket.

Yes. If you receive compensation through us, you are legally required to pay tax on it. It’s important to understand this upfront: recovering stolen or mis-sold funds doesn't always mean the money is 100% tax-free. Here’s Why: When we recover your funds, it often includes not just the amount you lost, but also additional compensation. This compensation may include statutory interest, damages, or distress payments — and in most countries, these are considered taxable income.

Modern scams are fast, sophisticated, and often designed to bypass manual detection. Our AI doesn’t just react—it predicts, analyzes, and acts quickly to stop fraudsters in their tracks and build a compelling case for recovery. This level of insight is beyond what traditional firms or individuals can achieve alone.

Once we successfully recover your funds, your refund is transferred directly into a tax-secured digital wallet under your control. This wallet is: Private – Only you will have access to it. Secure – Protected with the highest-grade encryption and compliance standards. Efficient – Funds are processed and transferred quickly after recovery is confirmed. Tax-compliant – Structured in line with international tax laws to ensure transparency and legal security. We’ll guide you through setting it up (if you don’t already have one), ensuring the entire process is smooth, fast, and secure.

Every case is reviewed and managed by a real specialist with experience in banking disputes and fraud claims. We combine human expertise with powerful AI tech for better, faster results.

Yes. Most people complete the form in under 60 seconds. We designed it to be that easy so victims can act quickly—before delays make refunds harder.

We specialise exclusively in online fraud and cryptocurrency scams — and that’s exactly where most victims need expert intervention. Here’s what we can help with: Crypto trading platform scams Fake exchanges, bogus investment platforms, and websites posing as legitimate brokers. Social media & influencer fraud Scams promoted through fake influencers, "investment opportunities," or celebrity impersonators. Romance investment scams When fraudsters build emotional trust and then encourage you to invest in fake crypto schemes. Phishing & wallet draining attacks Links or fake wallets that trick you into giving up access to your crypto. Pump-and-dump or “insider tip” scams Fraudulent coins, tokens, or projects that are designed to crash once enough victims buy in. Initial Coin Offering (ICO) or NFT scams Promises of new crypto launches or exclusive NFTs that are never delivered. If your money was stolen online in any form of crypto-related fraud, we’re here to help — using advanced AI, legal strategy, and expert systems that track and pursue your claim with maximum pressure. We’ve built Refundees to specialise where most banks and agencies fall short — online crypto crime. No fluff. Just real recovery experts who know how these scams work and how to fight back.

We can also help when you've made an investment that turned out to be a scam, or where you've bought something that never arrived.

Yes — but only if we succeed. Our service is completely results-driven: You don’t pay us a penny unless we recover money for you. We operate on a transparent success fee model, which means: No upfront costs No hidden charges No risk to you Once we recover your funds, we deduct a pre-agreed percentage from the amount before transferring the remainder securely to you. This ensures you get real value with zero financial risk. You're always informed of the fee before we begin, and your approval is required every step of the way. Our team of AI-powered fraud specialists and financial professionals only get paid when you do — that’s how confident we are in the results we deliver. .

The chances of a successful refund depend on the specific details of your case — but our recovery system is designed to give you the highest possible chance. Thanks to our cutting-edge AI tools, deep fraud-detection expertise, and inside knowledge of how financial institutions operate, we can quickly assess the strength of your claim and identify high-probability pathways to recovery. While no recovery can ever be 100% guaranteed, we’re selective about the cases we take on — because we only succeed when you do. That means we’ll never waste your time or give you false hope. If we move forward with your case, it’s because we believe there is a real chance of success — and we will fight relentlessly to get your money back. We also keep you updated at every stage and adjust strategies as needed to adapt to any resistance from banks, platforms, or regulators.

Absolutely. Your privacy and security are our highest priority. We use encrypted systems and secure servers to store and process your data, just like major financial institutions do. Our AI-driven platform is designed with bank-level security protocols to protect your personal and financial information at every step. We will never sell, share, or misuse your data. It’s used solely for your case — to help us win it for you. You’ve already been scammed once. We’re here to make sure it never happens again.

Action Fraud is a government reporting service — not a recovery service. When you report to them, your case is logged and might be passed to law enforcement or another body if they decide it's worth pursuing. But they don’t take any direct action to recover your money, and most victims sadly never hear back or see results. We’re completely different. We exist to get your money back. We use advanced AI tools, legal and financial expertise, and direct negotiation with banks, exchanges, and institutions to actively fight for your refund. Our system is built specifically for victims of online scams — especially crypto-related ones — and we know how to navigate the modern fraud landscape in ways static reporting systems simply can’t. Action Fraud logs the crime. We take action. And we don’t stop at filing complaints. We track digital transactions, apply legal pressure, and escalate cases where necessary — all while keeping you in the loop. .

Your fraud claim with us can be cancelled at any time with no charge for the services you’ve received. However, if you cancel after we’ve started work on your case, and an offer is made or redress is received, our usual fees apply. To cancel you can contact us through your Refundees contact or fill in the contact form on our website.